The service was very professional. Our appointment time slot was between 12-2, but they called at 10:30am to ask if we wanted them to come earlier. They gave us an estimate and they worked on a reasonable price. We needed this service as my sister was paying for a storage facility that had all of our parents items from 40 years. They were compassionate as this was very hard for my sister to let go of my parents things as she felt she is throwing away memories. They had to make two trips but they returned within the estimated time they said the would. What I like about this business is that the donate items that can be donated, recycle the items that can be and then junk the remaining. I would definitely use Junk Luggers again.